Last updated: May 3, 2026

Introduction

This Privacy Policy explains how Loesieloe Collections (“we”, “us”, “our”) collects, uses, and shares personal data when you visit our website, contact us, place an order, or subscribe to our newsletter.

In this Privacy Policy, you are referred to as “you” and “your”.

Who is responsible for processing your data?

We are the data controller for the personal data we process through our website.

Loesieloe Collections
Business address: Strevelsweg 700, 3083 AS Rotterdam, The Netherlands
Website: loesieloe.com
Email: support@loesieloe.com
Chamber of Commerce (KvK): 77268008

For privacy-related questions, you can contact us via support@loesieloe.com or the contact form on our website.

How do we collect your personal data?

We collect personal data when you visit our website, place an order or complete checkout, contact us by email, contact form or social media, subscribe to our newsletter through Mailblue, or optionally create an account in our webshop.

We may also automatically collect technical data such as your IP address, browser type, device type, pages visited, and timestamps.

We use technologies such as cookies, log files, and, with consent, analytics tools.

What personal data do we process?

The personal data we process depends on how you use our website.

When you visit our website

We may process your IP address, browser and device data, pages visited, click behaviour, and cookie preferences.

The purpose is to make the website function properly, keep it secure, and improve it.

Analytics, such as Google Analytics, are only used with your consent.

When you contact us

We may process your name, email address, and the content of your message.

The purpose is to respond to your request and provide customer support.

When you place an order

We may process your first and last name, shipping and billing address, postal code, city, country, email address, and phone number if provided.

We also process order and invoice details, such as products, amounts, order number, and payment status.

Payments are processed through payment providers. We do not store your full payment details.

The purpose is to process and deliver your order, provide customer service, and maintain our administration.

Newsletter — Mailblue

When you subscribe to our newsletter, we may process your email address and, optionally, your name.

The purpose is to send news, inspiration, updates, and offers.

You can unsubscribe at any time via the unsubscribe link in the newsletter.

Why do we process personal data?

We process personal data based on the following legal bases under the GDPR:

Performance of a contract, for processing orders, delivery, and customer service.

Legal obligation, for administration and tax requirements.

Legitimate interest, for security, fraud prevention, and improving our website and services.

Consent, for newsletters and cookies or analytics where required.

Do we share your data with third parties?

We never sell your personal data.

We only share personal data when necessary to provide our services or when legally required.

This may include Shopify as our webshop platform, payment providers, shipping partners such as PostNL and DHL, Mailblue for newsletters, and Google Analytics for website statistics with consent.

Where required, we enter into data processing agreements with parties that process data on our behalf and take appropriate safeguards.

International transfers

Some service providers, such as Shopify, Google, or certain IT partners, may process data outside the European Economic Area.

Where applicable, appropriate safeguards are used, such as Standard Contractual Clauses.

How long do we keep your personal data?

We do not keep personal data longer than necessary for the purpose it was collected for, unless we are legally required to retain it for longer.

Order and invoice data are retained for 7 years due to tax retention requirements.

Customer service correspondence is kept as long as necessary, typically up to 2 years.

Newsletter data is kept until you unsubscribe.

Cookies and analytics data are stored depending on your cookie preferences and configured retention periods.

Your rights

You have the right to access your personal data, correct it, request deletion where applicable, restrict processing, object to processing, request data portability, and withdraw consent.

You can submit a request via support@loesieloe.com or the contact form on our website.

We aim to respond within 4 weeks.

You also have the right to file a complaint with the Dutch Data Protection Authority.

Cookies

We use cookies and similar technologies to make our website work properly and, with consent, to measure statistics and improve the website.

Depending on your choices in the cookie banner, we may use necessary cookies, functional cookies, analytical cookies, and marketing cookies.

Marketing cookies are currently not active but may be added in the future.

You can adjust your consent at any time via the cookie banner or your browser settings.

Security

We take appropriate measures to protect your data against loss, misuse, and unauthorized access.

If you believe your data is not properly secured or there are indications of misuse, please contact us via support@loesieloe.com or the contact form.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The most recent version is always available on this page.

Contact

For privacy questions or requests, please contact us via:

support@loesieloe.com